Overview概述

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.退款和退貨政策持續 30 天。如果購買後 30 天過去了,將無法提供全額退款或換貨。

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.要符合退貨條件,商品必須未使用且與收到所消費之商品狀況相同。並也必須在原包裝中。

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.幾種類型的商品免於退貨。食品、鮮花、報紙或雜誌等易腐爛的商品不能退貨。貼身或衛生用品、危險材料或易燃液體或氣體的產品也無法退換。

Additional non-returnable items:其他不可退回的物品:

  • Gift cards禮品卡
  • Downloadable software products可下載的軟件產品
  • Some health and personal care items一些健康和個人護理用品

To complete your return, we require a receipt or proof of purchase.為了完成退貨,需要收據或購買證明。

Please do not send your purchase back to the manufacturer.請不要將購買商品退回給製造商。

There are certain situations where only partial refunds are granted:在某些情況下,僅授予部分退款:

  • Book with obvious signs of use有明顯使用痕蹟的書
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.已打開的 CD、DVD、VHS 磁帶、軟件、視頻遊戲、盒式磁帶或黑膠唱片。
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.任何非原始狀態的物品,由於非我們錯誤的原因而損壞或缺少零件。
  • Any item that is returned more than 30 days after delivery任何在交貨後超過 30 天退回的物品

Refunds退款

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.收到並檢查退貨後,將發送一封電子郵件,有關已收到退回商品的通知。還將提供批准或拒絕退款等後續事宜。

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.如獲批准,將處理退款,並在一定天數內自動將信用額度計入用於交易的信用卡或原付款方式。

Late or missing refunds延遲或丟失退款

If you haven’t received a refund yet, first check your bank account again.如尚未收到退款,請先再次檢查銀行帳戶。

Then contact your credit card company, it may take some time before your refund is officially posted.然後聯繫信用卡公司,但有時退款可能需要一些時間才能正式完成再有通知。

Next, contact your bank. There is often some processing time before a refund is posted.接下來聯繫銀行。在退款之前通常有一些處理時間。

If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.如果您已完成所有這些操作,卻仍未收到退款,請透過 {[email protected]} 與我們聯繫。

Sale items銷售物品

Only regular-priced items may be refunded. Sale items cannot be refunded.只能退還原價商品。特價商品無法退款。

Exchanges交流

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} and send your item to: {8F., No. 178, Sec. 3, Minquan E. Rd., Songshan Dist., Taipei City 105, Taiwan (R.O.C.)105401}.有缺陷或損壞的物品才工換貨。如需換同一件物品,請發送電子郵件至 {[email protected]},並將物品寄送至:派特寵媒 {中華民國臺灣臺北市105松山區民權東路三段178號8樓}。

Gifts禮物

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.如果該商品在購買並直接運送給您時被標記為禮物,亦將收到相當於退貨價值的禮品積分。收到退回的物品後,郵寄裡賽給您。

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.如果該物品在購買時未標記為禮物,或者送禮人將訂單運送給他們自己稍後送給您,我們將向送禮人退款,他們會了解您的退貨情況。

Shipping returns運費退貨

To return your product, you should mail your product to: {8F., No. 178, Sec. 3, Minquan E. Rd., Songshan Dist., Taipei City 105, Taiwan (R.O.C.)105401}.要退回產品,應該將產品郵寄至:派特寵媒 {中華民國臺灣臺北市105松山區民權東路三段178號8樓}。

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.您將負責支付退回商品的運費。運費不予退還。如退款,退貨運費將從退款中扣除。

Depending on where you live, the time it may take for your exchanged product to reach you may vary.根據您居住的地方,您更換的產品送達您的時間可能會有所不同。

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.如果要退回更昂貴的物品,請考慮使用可追蹤的貨品交通運輸服務或購買運輸保險等事宜。避免轉運過程中第三方所造成之意外,一概不予負責。

Need help? 需要幫忙?

Contact us at {[email protected]} for questions related to refunds and returns.有關退款和退貨的問題,請通過 {[email protected]} 與我們聯繫。